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As part of the effort to provide better customer service across the board in the government Social Security has recently made a couple of small change to the SSDI application that makes the often tedious process a little easier and a little shorter. Already in place,...

A few weeks ago we discussed a change to the rules governing SSI’s In-kind Support and Maintenance (ISM) which seemed to have the needs of the beneficiary at heart as they looked to take out the calculations on food costs. While that appears to be a somewhat flawed...

In this weekend of remembering the past it’s worth noting that SSDI emerged from a program initiated during the Second World War to compensate and assist civil defense workers who became disabled in the course of their work to protect the nation. One of the key work...

A recent press release from our friends at Social Security announced the arrival of SecurityStat,  which the agency declares is “an agencywide, cross-cutting performance management program—to accelerate the deployment of customer service improvements.” Further reading...

The former Governor of Maryland Martin O’Malley took over the reins of Social Security in December last year in his role as the agency’s commissioner. Naturally, it’s still o early to see what lasting effect he’ll have but he has recently overseen a change that is...